Terms of Use

MURO Rentals — Montreal United Rental Owners · Version 2026-10-10

1. MURO's role

1.1 MURO Rentals ("MURO", "we", "us") operates the website murorentals.com (the "Platform"). The Platform is a marketplace where independent vehicle owners ("Owners") advertise their vehicles and people who want to rent a vehicle ("Renters") request and pay for bookings.

1.2 MURO acts only as an intermediary. MURO is not a car rental company, a vehicle lessor, a carrier, a dealer, a garage, an insurer or an insurance broker. MURO does not own, possess, control, inspect, maintain, repair, deliver or operate any vehicle listed on the Platform, and does not employ the Owners or the Renters.

1.3 Each Owner offers their own vehicle in their own name and is solely responsible for it. Each Renter is solely responsible for their use of the vehicle.

1.4 By using the Platform — including by listing a vehicle, requesting a booking or checking a box confirming you accept these terms — you agree to these terms. If you do not agree, do not use the Platform.

2. Definitions

• Booking: a request by a Renter to rent a specific vehicle for specific dates, made through the Platform.
• Rental Contract: the contract formed directly between the Owner and the Renter when the Owner accepts a Booking (see section 4).
• Rental Period: from the moment the vehicle is handed to the Renter until it is returned to the Owner.
• Service Fee: the fee MURO keeps for the use of the Platform, shown to Owners when they list a vehicle.
• Users: Owners and Renters.

3. Using MURO

3.1 You must be at least 18 years old and able to enter into a binding contract. Renters must also meet the minimum age shown on the vehicle's page.

3.2 You must give accurate, current and complete information (name, contact details, vehicle details) and keep it up to date. You are responsible for anything done through your private links (booking link or owner link). Keep them confidential.

3.3 You must not use the Platform for anything unlawful, misleading or fraudulent, list a vehicle you are not entitled to rent, or interfere with the Platform's operation or security.

3.4 MURO may review, approve, refuse, edit for clarity, pause or remove any listing at its discretion. Approving a listing does not mean MURO has inspected or verified the vehicle, its condition, its paperwork or the Owner.

4. Bookings and the rental contract

4.1 A Renter requests a Booking and authorizes payment through the Platform. The Owner may accept or decline. Requests not answered within 24 hours expire.

4.2 When the Owner accepts, a Rental Contract is formed directly between the Owner and the Renter on the terms of the listing, the Booking and sections 6 to 8 below, plus any additional written conditions the Owner gives the Renter before the handover that do not conflict with these terms. MURO is not a party to the Rental Contract and has no obligation under it.

4.3 After acceptance, MURO shares each party's contact details with the other so they can arrange pickup, delivery, return and anything else concerning the rental directly.

4.4 The Owner may refuse to hand over the vehicle if the Renter cannot show a valid driver's licence and proof of insurance matching the Booking, appears impaired, or otherwise does not meet the requirements of the listing. In that case the Owner and Renter must contact MURO, and the Booking may be cancelled under section 5.

5. Payments, fees and cancellation

5.1 Payment collection. Each Owner appoints MURO as their limited agent to collect payment from Renters for Bookings. A Renter's payment to MURO (through our payment provider, Stripe) is treated as payment to the Owner and satisfies the Renter's payment obligation for the rental price. MURO keeps its Service Fee and the applicable taxes and remits the rest to the Owner through Stripe.

5.2 Card hold. When a Renter requests a Booking, the total is authorized (held) on the Renter's card. It is charged only if the Owner accepts. If the Owner declines, or the request expires, the hold is released.

5.3 Taxes. Prices shown are before GST and QST, which are added at checkout.

5.4 Security deposit. Any security deposit shown on a listing is set, collected, held and returned by the Owner, directly with the Renter. MURO does not hold deposits and is not responsible for their collection, return or any deduction.

5.5 Cancellation by the Renter. Free cancellation up to 72 hours before the start of the rental. Within 72 hours of the start, the first day of the rental (including tax) is not refunded. No refund after the start of the rental.

5.6 Cancellation by the Owner. If an Owner cancels a confirmed Booking, the Renter is refunded in full and the refund is recovered from the Owner's payout. Repeated cancellations may lead to removal from the Platform.

5.7 Refunds are made to the original payment method. When a refund is issued, the Owner's share and MURO's fee are each reduced in proportion.

5.8 Additional charges arising during a rental (extra kilometres, fuel, cleaning, tolls, tickets, damage) are settled directly between the Owner and the Renter, unless MURO agrees in writing to collect them.

6. Owner obligations

Each Owner represents, warrants and agrees that, for every vehicle they list:

1. They own the vehicle or are authorized in writing by the owner and any lender or lessor to rent it out through the Platform.
2. The vehicle is validly registered, roadworthy, safe, properly maintained, free of open safety recalls, and complies with all laws, including the requirement for winter tires from December 1 to March 15 in Québec.
3. They hold, and keep in force for every Rental Period, insurance that covers the vehicle while it is rented to and driven by a Renter, including civil liability coverage of at least $2,000,000 and coverage for physical damage and theft. Personal auto policies usually exclude rentals — the Owner is responsible for confirming their coverage with their insurer and must provide proof to MURO on request.
4. Their listing (photos, description, price, kilometres, deposit, availability) is accurate and kept up to date.
5. They will hand over the vehicle clean, fuelled as described, with valid registration and insurance documents inside, and will verify the Renter's driver's licence and insurance at handover.
6. They are solely responsible for the vehicle and for their own acts and omissions, and comply with all laws applicable to renting out a vehicle, including taxes on their income.
7. They will not accept payment for a Booking outside the Platform.

7. Renter obligations

Each Renter represents, warrants and agrees that:

1. They hold a valid driver's licence for the vehicle, meet the minimum age on the listing, and will show the licence and proof of insurance at pickup. Only the Renter (and any additional driver the Owner approves in writing) may drive the vehicle.
2. They have insurance coverage acceptable to the Owner for driving the vehicle, or will obtain it before pickup.
3. During the Rental Period they are responsible for the vehicle and will use it carefully and lawfully: no driving while impaired, no racing, stunts, track or off-road use, towing, commercial or ride-hailing use, sub-renting, smoking or carrying anything illegal or hazardous, and no travel outside the area allowed by the Owner.
4. They are responsible for all fines, tickets, tolls, parking and impound fees, and for fuel and kilometres beyond what is included, incurred during the Rental Period.
5. They will return the vehicle on time, in the same condition (normal wear excepted), at the agreed place.
6. They are responsible, as between Renter and Owner, for loss of or damage to the vehicle during the Rental Period, to the extent allowed by law and subject to any insurance that applies.

8. Accidents, damage, theft and disputes between users

8.1 Any accident, collision, injury, damage, theft, mechanical failure, breakdown, delay, loss of belongings, fine or other event involving a vehicle or a rental — and any claim about it — is a matter between the Owner and the Renter (and their respective insurers). Such claims must be made against the Owner or the Renter, not against MURO.

8.2 In case of an accident or theft, the Renter must ensure everyone's safety, call emergency services where needed, report to the police where required by law, notify the Owner immediately, and complete any accident report (constat amiable) required by the insurers. The Owner and the Renter must notify their insurers.

8.3 MURO does not investigate, arbitrate or decide disputes between Users. At its discretion, MURO may share Booking information (dates, identities, contact details, payment records) with the Owner, the Renter, their insurers or authorities to help resolve a dispute or comply with the law.

8.4 MURO is not responsible for the condition, safety, legality or suitability of any vehicle, for the accuracy of listings, or for the conduct of any User, whether online or in person.

9. Insurance

9.1 MURO does not provide any insurance and is not an insurance representative. Nothing on the Platform is insurance advice.

9.2 Owners are responsible for insuring their vehicles for rental use (section 6). Renters are responsible for having their own coverage (section 7). Before booking or listing, Users should confirm with their insurer how their policy applies to a rental arranged through a platform. Bodily injury from a car accident in Québec is generally handled by the SAAQ public plan.

10. No warranties

To the extent permitted by law, the Platform is provided "as is" and "as available". MURO does not guarantee that the Platform will be uninterrupted or error-free, that any vehicle will be available, or that any listing, User or vehicle is as described. MURO does not perform background, driving-record or vehicle inspections. Identity verification by our payment provider, where it applies, is limited to payment purposes.

11. Limitation of liability

11.1 To the fullest extent permitted by applicable law, MURO, its owners, directors, employees and agents are not liable for any damage, loss, injury, claim, cost or expense arising from or related to: (a) any vehicle; (b) any rental, Rental Contract, accident, theft or breakdown; (c) the acts or omissions of any Owner, Renter or other third party; (d) any dispute between Users; or (e) any indirect, consequential, special or punitive damages, or loss of profit, income, use or opportunity.

11.2 To the fullest extent permitted by law, MURO's total liability for any claim relating to the Platform or a Booking is limited to the amount of the Service Fee MURO received for the Booking concerned, or $100 if no Booking is concerned.

11.3 Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including, in Québec, liability for bodily or moral injury caused to another, liability for intentional or gross fault, and any rights of consumers under the Consumer Protection Act that cannot be waived. In those cases, MURO's liability is limited only to the extent the law allows.

12. Indemnity

To the extent permitted by law, each User agrees to defend, indemnify and hold harmless MURO, its owners, directors, employees and agents from any claim, demand, loss, damage, fine, cost or expense (including reasonable legal fees) made by a third party or a public authority arising from: (a) for Owners, their vehicle, their listing, their insurance coverage or lack of it, and their acts or omissions; (b) for Renters, their use or possession of a vehicle during the Rental Period and their acts or omissions; and (c) for any User, their breach of these terms or of the law.

13. Release

To the extent permitted by law, because MURO is not a party to Rental Contracts, each User releases MURO from claims, demands and damages of every kind arising out of or connected with disputes with other Users or with a vehicle or rental.

14. Booking through MURO

14.1 MURO introduces Owners and Renters and bears the cost of doing so. For 12 months after a Booking, an Owner and a Renter who met through MURO agree to book rentals with each other only through the Platform.

14.2 An Owner must not decline a Booking and then rent the same vehicle to the same Renter outside the Platform, and must not invite Renters to book or pay outside the Platform.

14.3 If an Owner breaks this section, MURO may remove their listings, and the Owner owes MURO the Service Fee MURO would have earned on each rental made outside the Platform, plus $500 per occurrence as a pre-estimate of MURO's loss.

15. Privacy

15.1 MURO collects the personal information needed to operate the Platform: names, contact details, booking details, listing information and payment records. Card details are handled by Stripe and are not stored by MURO.

15.2 MURO uses this information to run Bookings, send notifications, process payments, prevent fraud and comply with the law. MURO shares an Owner's and a Renter's contact details with each other once a Booking is confirmed, and with service providers (hosting, payments, email) only as needed to operate the Platform.

15.3 You may ask to access or correct your personal information, or to have it deleted where the law allows, by contacting MURO. MURO keeps booking and payment records as long as required by tax and accounting laws.

16. Suspension and termination

MURO may suspend or end any User's access, pause or remove listings, or cancel Bookings (with a full refund to the Renter) if it reasonably believes a User has broken these terms or the law, has given false information, or poses a risk to other Users or to MURO. Owners may remove a listing at any time unless it has upcoming confirmed Bookings.

17. General

17.1 Changes. MURO may update these terms. The version and date are shown at the top. The version in force when a Booking is made applies to that Booking.

17.2 Governing law. These terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. Subject to any right a consumer has to sue in their own district, disputes are subject to the courts of the judicial district of Montréal.

17.3 Severability. If any part of these terms is found invalid or unenforceable, that part is limited or removed to the minimum extent necessary and the rest remains in effect.

17.4 Entire agreement. These terms, together with the details of each Booking and listing, are the entire agreement between you and MURO about the Platform.

17.5 Language. A French version of these terms will be made available. Une version française de ces conditions sera disponible.

17.6 Contact. Questions about these terms: the email address on the Contact section of murorentals.com.